Our website maintains the minimum personal data required for smooth navigation and user communication. And we are fully in line with the legislation and the GDPR.
The Company is responsible for managing and protecting the personal data of visitors and users of the site in accordance with the General Rules on the Protection of Personal Data (679/2016), as well as with national, Community and international law on the protection of the rights and freedoms of individuals with regard to the processing of personal data, as applicable.
The Company uses visitor data (name, surname, e-mail address, contact phone number, etc.) if they have been registered via the contact form on the website to contact you.
The Company uses visitor data (e-mail address) once the e-mail address has been posted to predefined site fields to remind an incomplete purchase for products that have been added and remain in the shopping cart.
The Company uses visitor data (IP address), if allowed by themselves, in order to find the nearest store.
User and transaction information is treated as private, as is the case with regular business transactions. Users in providing their information in the context of their transactions as in the present, will be informed by the COMPANY will agree and accept the forthcoming processing of such personal data for the purposes of smooth and easy transaction between the parties.
We do not pass on your personal data to third parties other than to those with whom we work together and who are necessary or facilitated to provide our services to you but under conditions that ensure that your personal data is not tampered with, other than the purpose of the transmission according to the above. As part of our activities, we use third-party providers, such as transport companies, which provide services on our behalf. We inform you that the above categories of recipients of your personal data are processors for our account and therefore as such do not process your data beyond the above purposes of transmission. In any case, our Company will not sell or otherwise transmit or disclose personally identifiable information to visitors / users of its website to third parties other than the above, without the express consent of the visitor / user, except for the application of relevant legal dictates if this is required by a court decision or a decision of another public authority and to the competent authorities alone.
In all cases unauthorized access to our personal data, including our employees, is forbidden.
Also, the existence of the right to information, access, deletion, objection, purpose limitation and portability in accordance with Articles 12-22 of the General Personal Data Protection Act and the applicable national law) is hereby notified.
This policy relates to all of you who purchase and use our products or services through our outlets (stores), by phone, by apps or through our site.
When you visit one of our points of sale (e.g stores, websites, social media), we ask you to provide us with some information about you.
We require and collect only the absolutely necessary elements to achieve the purpose of selling and distributing products:
a) Mandatory: name, surname, postal address, telephone number, e-mail address,
b) Optional: password (if you wish to make an account), notes / comments / reviews in the relevant field of comments on the order and communication form and / or relevant rating forms.
c) Transaction details through the online store (e.g, payment information).
d) Probable notes from our telephone conversations with you for clarification of your order or any comments and complaints, as well as products you may have chosen to purchase in the future (e.g favorites, my favorites, wish list).
e) Purchases you have made in the past and showing your interests to allow us to make a personalized purchase proposal.
f) Finally, it is your choice whether or not to share with us elements such as historical – traffic information on our site or other sites, and more general information is given to us by using cookies in your browser.
How we process your personal data
We process your personal data when we are going to enter into a contract with you or for specific purposes, including:
- Product Orders: In order to meet the basic purpose of the company that sells products. Your data will be retained for a reasonable amount of time to fulfill the delivery of the products and possible contractual obligations arise from the sale (e.g repayment, warranties) as required by law.
- Create an account: If you wish to easily track the history of your purchases or your relevant information about the company’s news, etc.
- Contact Us: Use of your personal information to handle a request (for example, a change of shipping address) or any other difficulty, queried or queried for the proper execution of your order or your request.
- Promote your personal data to third parties to complete your order (e.g courier company to take delivery of your order).
- Send promotional newsletter (newsletter of offers, or personalized bids). Of course, you can always opt out of the newsletter mailing list by clicking on the relevant link at the end of each newsletter or if you have chosen to create a personal account by changing the relevant settings.
- Send satisfaction research requests in order to improve our products, services and navigation experience on our site.
Guarantees we receive to protect your data
When you grant us your personal information, we take steps to ensure that they are kept and handled safely. In order to protect your personal data, we receive adequate physical, technical and organizational protection measures.
We update and control the security technology we use on a sustained basis. We restrict access to your personal data to only those employees and the Company’s stores who need to know this data in order to provide you with the services you desire.
In addition, we educate all employees about the importance of confidentiality and the maintenance of privacy and security of your personal data. Among other things, we have implemented the following technical and organizational measures and procedures to protect your personal data from any loss, alteration, tampering or alteration:
* access to your personal data is restricted to the number of authorized persons for these purposes
* IT systems used to process data are only accessible by authorized persons
* access to these IT systems is monitored to detect and prevent unauthorized access
* use of information systems and programs for computers that are installed in a way that minimizes the use of personal data and / or user authentication data;
* adoption of individual procedures for the retention of personal data and safe deletion / destruction;
* Periodic review (every 5 years) and deactivation of inactive accounts.
In accordance with the Act on the Protection of Individuals with regard to the Processing of Personal Data (Regulation 2016/679) and on the free movement of data you have the possibility to exercise the following rights:
a) Access and Information
You have the right to obtain information about what data we have collected, for what purpose we have collected and for how long we will maintain it.
You have the right to ask us to correct any inaccurate information about you or to supplement additional information about you.
c) Limitation and countering of processing
You have the right to ask us to restrict or exclude the processing of your personal data if you question the accuracy of the information we hold for you if you realize that we process your data in an illegal manner or if you no longer want to receive promotional messages about products and our services.
You have the right to ask us to transfer your personal data to another organization for you.
You have the right to ask us in writing to delete your personal data when it is no longer necessary in relation to the purpose that was collected, if you wish to withdraw your consent to the processing of these data, and if your data is being subjected to illegal processing by violating it Data Protection Regulation.
f) Submission of a complaint to the competent authority
Lastly, you have the right to file a complaint with the competent Greek independent authority, the Personal Data Protection Authority, in the event of your data being processed unlawfully (http://www.dpa.gr/)
Collaborating companies – Social media
The company does not pass on your personal data to anyone except where it is necessary to fulfill its primary purpose of selling products (for example, we need to transfer your details to the shipping company in order to deliver your order).
Also, where permitted by law, we may transfer them to third parties to perform transactions, research and promotions with your consent. Such recipients may be service providers that provide promotional & research programs through e-mail distribution, questionnaires.
The collaboration is done in accordance with the privacy and security of your personal data, which is used only for the fulfillment of the specific services and for a certain period of time beyond which these data are deleted or converted to anonymous and only in the form of statistical data.